Warranty
Last updated 15 September 2026
Every chair carries a 12-month warranty from the date of delivery, covering the hydraulic lift, the frame and the moving parts.
What is covered
- Hydraulic ram and pedal assembly — failure to lift, lower, or hold position under normal load, including seal leaks
- Frame and welds — cracking, bending or failure under normal use within the stated 440 lb (200 kg) limit
- Castors and brakes — wheels, bearings, castor locks or the hand lever brake failing in normal use
- Castors and brakes — mechanical failure of the locking mechanism
- Manufacturing defects in any part, present from delivery
What is not covered
- Damage from exceeding the 440 lb (200 kg) weight limit. This is the single most common cause of failure and the limit is not a guideline.
- Normal wear to upholstery, padding and castor treads
- Damage from dropping, impact, or transport after delivery
- Water damage from submersion or jet-washing — the chair is made for a wet shower room, not for being dunked or hosed down
- Damage from unauthorised repair, modification, or the use of non-original parts
- Damage from incorrect assembly where the supplied instructions were not followed
- Commercial, clinical or institutional use — this warranty covers use in a private home
- Cosmetic marks that do not affect function
The weight limit matters more than anything else on this page. The seat is rated to 440 lb (200 kg). Operating above that risks sudden failure while someone is suspended in the chair, which is a safety issue and not just a warranty one. If the person you are caring for is near or above that weight, please do not buy this chair — email us and we will tell you so plainly.
Deep Squat Machine
The Deep Squat Machine carries the same 12-month warranty from the date of delivery, covering:
- Steel frame and welds — cracking or bending under normal use within the stated 300 lb (136 kg) limit
- Spring and resistance bands — breakage or loss of tension that is not the result of wear from normal use
- Rollers, foam padding and adjustment knobs — failure of the rotation mechanism or the locking hardware
- Missing or faulty parts reported within 14 days of delivery
Not covered: damage from exceeding the 300 lb (136 kg) capacity, outdoor or commercial gym use, modification of the frame, or cosmetic wear to foam and band surfaces over time. Resistance bands are a consumable part and gradual softening with use is normal rather than a defect.
Before you train. This is exercise equipment, not a medical or rehabilitation device. If you are pregnant, recovering from an injury, or have a knee, hip or back condition, speak to a doctor or physiotherapist before using it. Start at the lowest resistance level regardless of your fitness, because a supported squat reaches a depth most people are not used to.
How to make a claim
- Email contactmaxzostores@gmail.com with your order number and a description of the fault.
- Include a short video where you can. For a lift or pedal fault, thirty seconds of footage usually tells us more than a page of description and gets you a resolution far faster.
- We will diagnose the problem with you by email. Many faults are a loose connector or a charging issue and are fixed on the spot.
- If a part has genuinely failed, we ship a replacement part free of charge. If the fault cannot be resolved with a part, we replace the chair or refund it.
Cost of a warranty claim
Valid warranty claims cost you nothing. We cover replacement parts, replacement units and shipping in both directions where a return is needed. We do not charge a labour or handling fee.
Warranty period
The warranty runs for 12 months from the date the chair is delivered to you, not the date you ordered it. A replacement part or unit supplied under warranty is covered for the remainder of the original period, or 90 days from the date the replacement is delivered, whichever is longer.
Your statutory rights
This warranty is in addition to the rights you have under the consumer law where you live, and does not replace them. In the UK, EU and many other jurisdictions, goods must be of satisfactory quality and fit for purpose, and those protections may run longer than 12 months. Where local law gives you more than this warranty does, local law applies.