Contact Us

Last updated 15 September 2026

A real person reads every message. We aim to reply within one business day.

What to include

You will get a faster answer if your first message includes:

• Your order number, or the email address you used at checkout
• What you need — a delivery update, a return, a warranty claim, or a question before buying
• For anything involving a fault: a short photo or video of the problem, which is usually what lets us resolve it in one reply instead of five

Before you buy

We would much rather answer a question than process a return. If you are unsure whether this chair fits your doorways, your bathroom, or the person you are caring for, email us the measurements and we will tell you honestly if it will not work. The seat supports up to 440 lb (200 kg), the seat raises from 17 to 26 inches, and the chair is 26 inches wide — if any of those is wrong for your situation, we will say so.

Existing orders

Once your order ships you will receive a tracking number by email. If tracking has not updated for several days, send us the order number and we will chase the carrier on your behalf rather than asking you to do it.

Who you are dealing with

MAXZO sells directly at storemaxzo.com. Payments are processed by Whop, which appears as the payment provider on your card or bank statement.