Shipping & Delivery
Last updated 15 September 2026
Shipping is free worldwide. Here is what that actually covers, and the one cost it does not.
Processing and delivery time
| Order processing | 1–3 business days before dispatch |
|---|---|
| Carrier | UPS, tracked door to door |
| Delivery time | 6–12 days after dispatch |
These are working days and exclude weekends and public holidays. This is a large, heavy item (62.2 lb / 28.2 kg net) shipped by freight, so it moves more slowly than a parcel would. We will tell you if your order is going to fall outside these windows rather than leaving you to wonder.
Tracking
You will receive a tracking number by email once the order is dispatched. Freight tracking often sits still for several days between scans while the shipment is in transit — this is normal and does not mean the order is lost. If tracking has not moved in more than seven days, email us and we will chase it.
Import duties and taxes are not included. Your order ships internationally. Depending on where you live, your customs authority may charge import duty, VAT, GST or a handling fee before the item is released for delivery. These charges are set by your government, not by us, and they are your responsibility as the importer.
Please check your country's import thresholds before ordering. If a parcel is refused or abandoned at customs, we cannot recover the shipping cost, and any refund will be reduced by the outbound freight and return freight actually incurred.
What arrives
The chair arrives part-assembled in one carton, with the tools needed to finish assembly included. Expect roughly 20–30 minutes of assembly. Because of the weight, we strongly recommend having a second person available to move the carton indoors.
Delivery address
Please check your address carefully at checkout. Once a freight shipment is in motion, address changes are often impossible, and redirection fees charged by the carrier are passed on at cost. If you spot a mistake, email us immediately — if we catch it before dispatch there is no charge.
Damaged on arrival
Inspect the carton before you sign for it where the carrier allows this. If there is visible damage, photograph the packaging before opening it and email us within 48 hours of delivery. Transit damage reported with photographs is replaced or refunded at our cost, including return shipping. See Returns & Refunds.
Undeliverable or unclaimed orders
If an order is returned to us because it was unclaimed, refused, or the address was incorrect, we will refund the item price less the outbound and return freight costs we actually paid. We will show you those costs.